​PERSONAL CONDUCT

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• iDrive instructor will at all times behave in a professional manner towards clients and prospective clients.

 

• All iDrive clients will be treated with respect, consideration and any information passed from a client to a iDrive instructor will be dealt with in accordance with the Data Protection Act.

 

• The iDrive instructor will try to avoid physical contact with a client except in an emergency or in the normal course of greeting.

 

• Neither the iDrive instructor nor the client will smoke in the vehicle during lessons. The vehicle will not be used for smoking at any time whether it is being used for a lesson or not.

 

• Whilst reserving the right to decide against giving tuition, the iDrive instructor will not act in any way which contravenes any legislation on discrimination. The iDrive instructor will not proceed with a lesson if the client fails an eye sight test.

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CODE OF PRACTICE

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• iDrive instructors will advise clients when to apply for their theory & practical driving tests, taking into account of local waiting times and forecast of clients potential for achieving the driving test pass standard. The iDrive instructor will not cancel or re-arrange a driving test without the clients agreement. In the event that the iDrive instructors decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DVSA test fee.

 

• The iDrive instructor should at all times, to the best of his or her ability, endeavour to teach the client correct driving skills according the DVSA's recommended syllabus.

 

• The iDrive instructor will provide the following level of service to the client:

 

• Always honour the full 60 minutes of the lesson.

 

• Provide a professional, structured training programme, and to advise the most appropriate training material to use for both the theory and practical tests.

 

• To provide feedback after each lesson including, completing a Track & Go report.

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CANCELLATION POLICY

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If the iDrive instructor or client needs to cancel or postpone any lessons, they must give the other party at least 48 hours notice. Failure by the client to give sufficient notice will result in a late fee being charged, this charge being the full cost of the lesson. The iDrive instructor reserves the right to postpone lessons if he or she feels that the weather or road conditions are unsuitable or dangerous. The iDrive instructor cannot be held responsible for any costs incurred as a result of him or her having to postpone any lesson for whatever reason.

 

The price and duration of the lesson will be stated prior to the lesson commencing. Payments are due in full, before, or at the beginning of each lesson. Payments can be made by cash on the day of the lesson.

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Block Bookings must be used within 3 months from the date you begin your first lesson. Block bookings are non-refundable.

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The price and structure for the practical test, if the vehicle being used is that of the iDrive instructor, will be discussed prior to the test commencing. If the client books a test, then the use of the iDrive instructor's vehicle cannot be guaranteed until an agreement over date, time and location is reached with the iDrive instructor. In the interests of client and public safety the iDrive instructor reserves the right to withhold the use of a vehicle for a test if in their opinion the client's driving is actually or potentially dangerous.

 

Also the terms under which the test may be cancelled, will be discussed prior to the practical test being taken, between the iDrive instructor and the client, the following shall apply:

 

The iDrive instructor will advise the client when they are ready to take the practical test, if the iDrive instructor decides that the client does not meet the required DVSA Standard, and after not being successful in the clients mock test, then the iDrive instructor may suggest either changing the test date or if time permits taking more practice.

 

When presenting a client for the practical test the iDrive instructor will ensure that the client has all the necessary documentation to enable the client to take the test and that the vehicle is roadworthy.

 

If the theory or practical test is cancelled by the DVSA or iDrive instructor, the iDrive instructor will not be held responsible for any of the following:

 

Cancellation due to inclement weather, such as ice, snow high winds, fog etc.

 

Mechanical failure or other incapacity of the vehicle.

 

The sickness or ill health of the iDrive instructor.

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Instructor training requires a written cancellation notice within 14 days of payment of the course. 

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COMPLAINT PROCEDURE

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Complaints by clients should be made in the first instance to the iDrive instructor or to our customer services which will then be dealt with the area manager. If a complaint is made, a formal complaints procedure will be followed, and an agreement will be met by both parties.

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COOKIES AND PRIVACY

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iDrive abides by the distance selling regulations and the data protection act 1997.  We will not share your personal information with any third party without your express permission. By filling any forms you are automatically opted in to any newsletters and you will always be able to opt out from our website or from any newsletter by clicking the appropriate link or emailing info@learnwithidrive.com. Our policies and operating procedures comply fully with the following consumer protection laws:

 

Consumer protection Act 1977

Data Protection Act 1998

Distance Selling Regulations 2000

 

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